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Privacy Policy

Apex Cardiac Care Services Limited (“Apex,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of all personal and medical information provided to us by patients, families, and website visitors.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have in relation to your information.

1. Information We Collect

We collect information in the following ways:

Information you provide directly to us:

  • Contact details (name, phone number, email address, physical address)
  • Medical and clinical information (diagnosis, medical history, investigation results)
  • Appointment booking and application information
  • Payment information
  • Communications sent to us by email, phone, or through our website forms

Information collected automatically when you use our website:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Pages visited and time spent on the website
  • Referring website

2. How We Use Your Information

We use the information we collect to:

  • Provide, coordinate, and deliver clinical care to patients
  • Process appointment bookings and patient applications
  • Communicate with patients, families, and referring physicians about clinical matters
  • Process payments for services
  • Comply with legal and regulatory obligations
  • Improve our website and services
  • Send relevant health information and updates where you have given consent to receive these

WE DO NOT USE YOUR PERSONAL OR MEDICAL INFORMATION FOR MARKETING PURPOSES WITHOUT YOUR EXPLICIT CONSENT.

3. Sharing of Information

We may share your information with:

  • Members of our clinical team directly involved in your care
  • Hospitals for Humanity (our parent organisation), where clinically or operationally necessary
  • Third-party service providers who assist us in delivering our services (such as payment processors), under strict confidentiality agreements
  • Regulatory authorities, where we are legally required to disclose information

We do not sell, rent, or trade your personal information to any third party.

4. Medical Records Confidentiality

All medical and clinical information is treated with the highest standard of confidentiality in accordance with Nigerian medical privacy law and internationally recognised healthcare privacy standards. Medical records are stored securely and are accessible only to authorised clinical personnel directly involved in your care.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal and medical information against unauthorised access, disclosure, alteration, or destruction. These include secure servers, access controls, and staff training on data confidentiality.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal and clinical record-keeping obligations)
  • Withdraw consent for communications at any time
  • Make a complaint if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at Info@apexcardiaccare.com.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

8. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will always be available on this page, with the date of last update shown at the top.

9. Contact

For any privacy-related questions or concerns, please contact:

Last updated: June 2026